5G & Telco Cloud • Telecom Digital Customer Experience & CPQ

Salesforce Communications Cloud & Vlocity CPQ

"Telco product catalog, dynamic enterprise CPQ, and contract lifecycle management"

Powers complex B2B and B2C telecommunications quotes, enterprise multi-site VPN contracts, bundle discount rules, and automated service order decomposition.

Engage Salesforce Specialists ← Back to All Enterprise Apps

99.99%

Global Enterprise Adoption

15 Min

P1 Hypercare SLA

95%+

Automated Test Coverage

Zero

Production Outages Target

1. Custom Software Engineering & Integrations

Modernizing, extending, and integrating Salesforce Communications Cloud & Vlocity CPQ with cloud-native microservices.

Vlocity OmniScript and Integration Procedure (IP) custom development
Enterprise Product Catalog (EPC) modeling and TM Forum API connectors
B2B Telco custom quoting portals with Lightning Web Components (LWC)
Integration with legacy downstream billing (Amdocs/Netcracker/Oracle)

2. 24/7 Managed Support, Observability & Hypercare

Continuous health monitoring, proactive tuning, and SLA-guaranteed incident resolution.

24/7 Global CPQ & Order Management hypercare during major promotional launches
Salesforce tri-annual release regression testing and patch management
Catalog pricing rule tuning and order decomposition queue monitoring

3. Full-Stack Quality Assurance & Security Matrix

Comprehensive functional, automated, load, and security test gates for Salesforce Communications Cloud & Vlocity CPQ.

Manual & Workflow Validation:

Complex enterprise multi-location quote calculations, SLA penalties, MACD (Move, Add, Change, Delete) orders.

Test Automation Engineering:

Playwright & Provar automated test suites testing multi-step OmniScripts and CPQ pricing calculations.

Performance, Load & Stress:

High-volume concurrent quote generation and order submit load testing.

Security, DevSecOps & Compliance:

Salesforce Shield encryption audits, CPNI subscriber data privacy, and role-based discount authority checks.

Proven Enterprise Impact

Case Study: Pan-European Telecom Enterprise Provider

The Challenge:

Enterprise fiber quoting process taking 18 days due to manual pricing approvals and complex discounts.

Our Solution:

Implemented Salesforce Communications Cloud with an automated regression testbed testing 600 pricing rules.

Demonstrated Result: Quote generation turnaround reduced from 18 days to 45 minutes.

Verified Technology Stack & Tooling

ApexLWCVlocitySalesforce REST APIPlaywrightProvark6

Salesforce Communications Cloud & Vlocity CPQ

1. Custom Software Engineering & Integrations

2. 24/7 Managed Support, Observability & Hypercare

3. Full-Stack Quality Assurance & Security Matrix

Case Study: Pan-European Telecom Enterprise Provider

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