Privacy Policy

1. Information We Collect

We may collect information directly from you when you visit our website, submit a project inquiry, or utilize our integrated communication platforms:

• Contact Information: Name, business email address, phone number, organization name, and designation.
• Project Specifications: Technical requirements, project scopes, commercial budgets, and correspondence exchanged via web forms, email, or WhatsApp.
• Technical & Usage Data: IP address, device type, browser metadata, and site interaction metrics.
• Meta WhatsApp Business Data: Phone number identifiers, message timestamps, delivery receipts, and communication transcripts processed strictly for CRM and customer support execution.

2. How We Use Your Information

Your data is processed strictly for legitimate business execution:

• To evaluate technical requirements, formulate commercial proposals, and execute Master Services Agreements (MSAs).
• To provide customer support and automated updates via Zoho ZeptoMail and the Meta WhatsApp Cloud API.
• To maintain software security, prevent unauthorized access, and fulfill legal compliance obligations.

3. Meta WhatsApp Cloud API & Tech Provider Compliance

As an enterprise technology provider integrating with the Meta WhatsApp Business Platform:

• We adhere strictly to the Meta Platform Terms and the WhatsApp Business Messaging Policy.
• We never sell, rent, monetize, or disclose personal customer data or messaging logs to third-party advertising networks or data brokers.
• All communications transmitted via our API endpoints are encrypted in transit using industry-standard TLS 1.3 encryption protocols.

4. Data Storage & Security Standards

All data processed by InnovatLabs is hosted within secured cloud server infrastructures protected by multi-factor authentication, enterprise firewalls, and role-based access controls. Data is retained only for the duration required to deliver services or comply with statutory requirements.

5. User Rights & Data Deletion

You maintain full ownership of your data. You may request access, rectification, or complete deletion of your personal records at any time. For step-by-step instructions on purging your data, visit our User Data Deletion Instructions.

6. Data Protection Officer & Contact

For any inquiries regarding this Privacy Policy or our security practices, contact our Data Governance Team: